Fraud Prevention & Security Center
Protecting your money, identity, and personal information starts with knowing the warning signs of fraud. Explore scam alerts, security resources, account protection tools, and guidance to help you stay informed and stay protected.
Need Help Now?
If you suspect fraud, notice suspicious account activity, or think your personal information may have been compromised, contact Pathways immediately.
800-367-7485
You can also report fraud to the FTC or file a complaint with the FBI Internet Crime Complaint Center (IC3).
Find What You Need
Current Fraud Alert | Common Scams | What to Do | Protection Tools | Helpful Resources
Important Fraud Alert
Scammers Are Pretending to Be Pathways
Scammers are calling members and pretending to be from the Pathways Fraud Department. The caller may claim there is a suspicious transaction and offer to help protect your account.
The call may even appear to come from a Pathways phone number. Caller ID can be faked.
Pathways Will Never Ask For
✕ A verification code sent to your phone or email
✕ Your PIN
✕ The CVV code on the back of your card
✕ Your full debit or credit card number
✕ Your full account number
If someone asks for this information, hang up and call Pathways directly.
800-367-7485
Current Pathways Fraud Alert
Scammers Are Impersonating the Pathways Fraud Department
Scammers are spoofing Pathways phone numbers and pretending to be from our Fraud Department. They may invent a suspicious transaction and offer to help protect your account before asking for sensitive information.
Caller ID can be faked. Pathways may ask you to verify the last 4 digits of your card, but we will never ask for the full card number, CVV, PIN, Online Banking password, or verification code.
Tech Support Scams
Learn how fake computer warnings, pop-ups, and unexpected tech support calls are used to steal money and personal information.
Text Message & Phishing Scams
Recognize fake fraud alerts, account warnings, delivery messages, suspicious links, and QR code scams.
Identity Theft
Learn the warning signs, what to do if your information is compromised, and how to begin recovering.
Romance Scams
Understand how scammers build trust through online relationships before asking for money or financial assistance.
Investment & Cryptocurrency Scams
Learn how fraudsters use promises of fast profits, guaranteed returns, and fake investment platforms to steal money.
Online Marketplace Scams
Spot fake sellers, fraudulent stores, ticket scams, payment tricks, and deals that may be too good to be true.
Concerned About an Older Family Member?
Learn how to recognize possible financial exploitation and what family members, friends, and caregivers can do to help protect someone they care about.
What to Do If Something Happens
If you think you may be dealing with a scam, don't panic. Taking a few simple steps can help protect your accounts and personal information.
I Received a Suspicious Call, Text, or Email
If something doesn't feel right, trust your instincts. Do not click links, share information, or respond to the message. If the person claims to be from Pathways, hang up and call us directly at 800-367-7485.
I Shared Personal or Account Information
If you've already provided information, don't be embarrassed and don't wait to reach out. Contact Pathways as soon as possible and let us know what information was shared. The sooner we know what's happened, the sooner we can help identify the appropriate next steps.
I Don't Recognize a Transaction
If you notice activity on your account or card that you don't recognize, contact us right away. We'll help you review the transaction, discuss available options, and determine the best course of action.
I Think My Identity Was Stolen
Identity theft can be stressful, but you don't have to navigate it alone. If you believe your personal information has been compromised, contact Pathways. Identity restoration resources are also available through the Credit Score & Report tools in Online and Mobile Banking.
Not Sure What to Do?
That's okay. Fraud and scams can be confusing, and every situation is different. If something doesn't seem right, give us a call and we'll help you understand your options.
800-367-7485
Account Protection & Identity Security Tools
Protecting yourself from fraud goes beyond recognizing scams. Pathways offers tools and resources designed to help you monitor your accounts, safeguard your identity, and stay informed.
Account & Card Alerts
Set up alerts through Online Banking and Mobile Banking to stay informed about account activity and card transactions.
Card Controls
Manage your cards through Online Banking and Mobile Banking, including the ability to temporarily lock a card if something doesn't seem right.
Credit Score & Report Monitoring
Monitor your credit profile and receive alerts about changes that could indicate identity theft or suspicious activity through the Credit Score & Report tools in Online and Mobile Banking.
Allstate Identity Restoration Services
If identity theft occurs, access professional identity restoration support through the Credit Score & Report tools in Online and Mobile Banking.
Mastercard ID Theft Protection
Eligible Mastercard cardholders can access identity protection resources and monitoring tools designed to help detect and respond to potential threats.
A Simple Habit That Can Make a Difference
Review your account and card activity regularly. If you see something you don't recognize, contact Pathways promptly rather than waiting to see if additional transactions appear.
Helpful Resources & Important Phone Numbers
Keep these resources handy if you need to report fraud, secure your accounts, monitor your credit, or recover from identity theft.
Pathways Contact Information
Main Phone Number: 800-367-7485
If you believe you've been targeted by a scam, notice suspicious account activity, or think your personal information has been compromised, contact Pathways immediately.
Pathways Card Services
Report a Lost or Stolen Card: 888-918-7771
Activate a Card: 800-631-3197
Set Your PIN: 888-886-0083
Identity Theft Recovery & Credit Bureau Resources
Identity Theft Resource Center: 888-400-5530
Experian: 888-397-3742
Equifax: 800-685-1111
TransUnion: 800-916-8800
Fraud Prevention & Identity Protection Resources
FBI Internet Crime Complaint Center (IC3) →
FTC Scam Prevention Resources →
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