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Security Center

We work hard to keep your account & information safe. Check here for important advice on how you can avoid scams and stay secure.

How We Keep You Safe

We Watch 24/7 for Suspicious Activity
We Watch 24/7 for Suspicious Activity

Using powerful artificial intelligence and human review, we make sure account access and transactions are legitimate and compliant.

Ability to Quickly Report Suspicious Transactions
Ability to Quickly Report Suspicious Transactions

If you notice something is amiss, you can call us 24/7, 365 days a year. We will investigate and resolve the issue as quickly as possible.

Resources

Pathways Cards

Credit & Debit Lost/Stolen
(800) 449-7728
Credit Customer Service
(888) 918-7771
Debit Customer Service
(866) 820-3952

Taxpayer Guide to Identity Theft
1-800-908-4490

Credit Bureaus

Experian
(888) 397-3742
Equifax
(800) 685-1111
Transunion
(800) 916-8800

Fraud Resources


As the holiday season unfolds, we want to ensure that you have the tools to protect yourself and your finances from potential scams. Our latest newsletter is a comprehensive guide to the most recent scams targeting individuals during this festive period, along with valuable insights on how to prevent falling victim to them.

Your security is our top priority, and knowledge is your best defense. Arm yourself with the information needed to navigate the season safely: Click Here to read up on what's out there this holiday season. 

Pathways has observed a worrying surge in sophisticated fraud attempts targeting our members. These scams, often cloaked in the guise of legitimate communications, pose a significant threat to the financial health and personal security of individuals. To combat this troubling rise, we have created a guide page devoted to monitoring and sharing these active scams with you, so you are aware and prepared to protect yourself should you encounter them.

>> CLICK HERE to view the LATEST SCAMS to be aware of! <<

Understanding Digital Fraud: An Overview

  • A comprehensive introduction to the various forms of digital fraud, including phishing, identity theft, and malware attacks.
  • Source: Federal Trade Commission (FTC) - Understanding Digital Fraud

Stay Safe Online - National Cyber Security Alliance

  • Offers simple, straightforward advice on how to protect yourself online, with resources tailored for older adults.
  • Link: Stay Safe Online


Recognizing Phishing Attempts:

  • Tips and tricks on how to spot phishing emails, texts, and calls that may lead to fraud.
  • Source: Cybersecurity & Infrastructure Security Agency (CISA) - Phishing Infographic

Digital Literacy Project

  • This initiative provides tutorials and articles aimed at helping users of all ages increase their understanding of digital safety and privacy.
  • Link: Digital Literacy Project

Latest Scam Alerts and Reports:

  • Updates on recent scams as reported by consumers and financial institutions.
  • Source: Consumer Financial Protection Bureau (CFPB) - Fraud & Scams

AARP Fraud Watch Network

  • Aimed particularly at older adults, AARP's Fraud Watch Network sends out regular alerts about scams and frauds that are targeting seniors, including the latest tricks scammers are using.
  • Link: AARP Fraud Watch Network

Better Business Bureau (BBB) - Scam Tracker

  • The BBB Scam Tracker is a crowd-sourced tool that allows consumers to report scams and see what scams are happening in their area or across the country.
  • Link: BBB Scam Tracker

National Cybersecurity and Communications Integration Center (NCCIC)

  • Part of CISA, the NCCIC publishes bulletins and alerts on cybersecurity issues, including ongoing scam campaigns.
  • Link: CISA Current Activity Alerts

Best Practices for Online Banking Security:

  • Guidelines for maintaining strong passwords, enabling two-factor authentication, and monitoring account activity.
  • Source: American Bankers Association (ABA) - Safe Online Banking Tips

Fraud Prevention Checklists:

  • A downloadable checklist for everyday use to prevent falling victim to common fraud schemes.
  • Source: National Credit Union Administration (NCUA) - Fraud Prevention Center

Identity Theft: What It Is and How It Happens

  • An in-depth look into the nature of identity theft, common tactics used by thieves, and the impact it can have on victims.
  • Source: Federal Trade Commission (FTC) - About Identity Theft


Preventing Identity Theft: Best Practices

  • Strategies for safeguarding personal information online and offline to prevent identity theft.
  • Source: Federal Trade Commission (FTC) - Protecting Your Identity


Fraud Alerts and Credit Freezes

  • Explanations on how to place fraud alerts or freeze credit to prevent further damage.
  • Source: Federal Trade Commission (FTC) - Credit Freeze FAQs


Identity Theft Recovery Plans:

Important Resources

Cybersecurity Resources for Older Adults

National Council on Aging (NCOA) - Senior Fraud Prevention Toolkit

Cybersecurity Resources for Youth

National Cyber Security Alliance (NCSA) - StaySafeOnline

Federal Communications Commission

1-888-225-5322 | 1-888-835-5322 (TTY)
Consumer & Gov’t Affairs

Federal Trade Commission

1-877-438-4338
1-866-653-4261 (TTY)

Consumer Financial Protection Bureau

The latest federal information on consumer protection - Consumer Financial Protection Bureau (consumerfinance.gov)

Keep Yourself Safe

FTC Consumer Protection Notices



Always remember

Unless you are working with a Member Service Representative on a loan or account-related issue, Pathways will never solicit personal information (including Social Security numbers, online banking passwords/usernames, personal identification numbers, or account numbers) over the phone, by email, or through text messaging. We ask you to please be aware of all types of solicitation inquiring about sensitive information. If you receive a phone call, email, text message, or any other form of solicitation requesting your personal information, please contact us immediately.

Routing # 244077093

Telephone Banking
(614) 278-6152