How We Keep You Safe
We Watch 24/7 for Suspicious Activity
Using powerful artificial intelligence and human review, we make sure account access and transactions are legitimate and compliant.
Ability to Quickly Report Suspicious Transactions
If you notice something is amiss, you can call us 24/7, 365 days a year. We will investigate and resolve the issue as quickly as possible.
Credit & Debit Lost/Stolen
Credit Customer Service
Debit Customer Service
As the holiday season unfolds, we want to ensure that you have the tools to protect yourself and your finances from potential scams. Our latest newsletter is a comprehensive guide to the most recent scams targeting individuals during this festive period, along with valuable insights on how to prevent falling victim to them.
Your security is our top priority, and knowledge is your best defense. Arm yourself with the information needed to navigate the season safely: Click Here to read up on what's out there this holiday season.
Pathways has observed a worrying surge in sophisticated fraud attempts targeting our members. These scams, often cloaked in the guise of legitimate communications, pose a significant threat to the financial health and personal security of individuals. To combat this troubling rise, we have created a guide page devoted to monitoring and sharing these active scams with you, so you are aware and prepared to protect yourself should you encounter them.
Understanding Digital Fraud: An Overview
- A comprehensive introduction to the various forms of digital fraud, including phishing, identity theft, and malware attacks.
- Source: Federal Trade Commission (FTC) - Understanding Digital Fraud
Stay Safe Online - National Cyber Security Alliance
- Offers simple, straightforward advice on how to protect yourself online, with resources tailored for older adults.
- Link: Stay Safe Online
Recognizing Phishing Attempts:
- Tips and tricks on how to spot phishing emails, texts, and calls that may lead to fraud.
- Source: Cybersecurity & Infrastructure Security Agency (CISA) - Phishing Infographic
Digital Literacy Project
- This initiative provides tutorials and articles aimed at helping users of all ages increase their understanding of digital safety and privacy.
- Link: Digital Literacy Project
Latest Scam Alerts and Reports:
- Updates on recent scams as reported by consumers and financial institutions.
- Source: Consumer Financial Protection Bureau (CFPB) - Fraud & Scams
AARP Fraud Watch Network
- Aimed particularly at older adults, AARP's Fraud Watch Network sends out regular alerts about scams and frauds that are targeting seniors, including the latest tricks scammers are using.
- Link: AARP Fraud Watch Network
Better Business Bureau (BBB) - Scam Tracker
- The BBB Scam Tracker is a crowd-sourced tool that allows consumers to report scams and see what scams are happening in their area or across the country.
- Link: BBB Scam Tracker
National Cybersecurity and Communications Integration Center (NCCIC)
- Part of CISA, the NCCIC publishes bulletins and alerts on cybersecurity issues, including ongoing scam campaigns.
- Link: CISA Current Activity Alerts
Best Practices for Online Banking Security:
- Guidelines for maintaining strong passwords, enabling two-factor authentication, and monitoring account activity.
- Source: American Bankers Association (ABA) - Safe Online Banking Tips
Fraud Prevention Checklists:
- A downloadable checklist for everyday use to prevent falling victim to common fraud schemes.
- Source: National Credit Union Administration (NCUA) - Fraud Prevention Center
Identity Theft: What It Is and How It Happens
- An in-depth look into the nature of identity theft, common tactics used by thieves, and the impact it can have on victims.
- Source: Federal Trade Commission (FTC) - About Identity Theft
Preventing Identity Theft: Best Practices
- Strategies for safeguarding personal information online and offline to prevent identity theft.
- Source: Federal Trade Commission (FTC) - Protecting Your Identity
Fraud Alerts and Credit Freezes
- Explanations on how to place fraud alerts or freeze credit to prevent further damage.
- Source: Federal Trade Commission (FTC) - Credit Freeze FAQs
Identity Theft Recovery Plans:
- Step-by-step advice on what to do if you’re a victim of identity theft.
- Source: Federal Trade Commission (FTC) - Identity Theft Recovery Steps
Cybersecurity Resources for Older Adults
National Council on Aging (NCOA) - Senior Fraud Prevention Toolkit
Cybersecurity Resources for Youth
National Cyber Security Alliance (NCSA) - StaySafeOnline
Federal Communications Commission
1-888-225-5322 | 1-888-835-5322 (TTY)
Consumer & Gov’t Affairs
Federal Trade Commission
Taxpayer Guide to Identity Theft
Consumer Financial Protection Bureau
The latest federal information on consumer protection - Consumer Financial Protection Bureau (consumerfinance.gov)
Fraud Detection Techniques and Tools
Current Scams & Fraud to Avoid
FTC Consumer Protection Notices
- FTC Finalizes Order with Global Tel*Link Over Security Failures that Led to Breach of Sensitive Data
- FTC Takes Action Against Tax Prep Company H&R Block For Wiping Consumers’ Data, Deceptively Marketing ‘Free’ Online Filing
- FTC Order Will Ban Avast from Selling Browsing Data for Advertising Purposes, Require It to Pay $16.5 Million Over Charges the Firm Sold Browsing Data After Claiming Its Products Would Block Online Tracking
- FTC Sends Almost 160,000 Claim Forms to Consumers Who Could Receive Money Under a Settlement with LasikPlus Providers Over Deceptive Price Advertising
- FTC Staff Provides Annual Letter to CFPB On 2023 Equal Credit Opportunity Act Activities
- FTC, California DFPI Case Leads to Ban Against Operators of Mortgage Relief Scam Home Matters USA
- FTC Proposes New Protections to Combat AI Impersonation of Individuals
- FTC Order Will Ban California-based Company from COVID-19 Advertising Claims
- Court Enters $20.3 Million Judgment in FTC Case Against Merchant Cash Advance Operator Jonathan Braun for Deceiving Small Businesses and Unlawfully Seizing Assets
- FTC Obtains $195 Million Judgment, Permanent Ban on Telemarketing and Selling Healthcare Products Against Simple Health Over Charges It Sold Sham Health Insurance
Unless you are working with a Member Service Representative on a loan or account-related issue, Pathways will never solicit personal information (including Social Security numbers, online banking passwords/usernames, personal identification numbers, or account numbers) over the phone, by email, or through text messaging. We ask you to please be aware of all types of solicitation inquiring about sensitive information. If you receive a phone call, email, text message, or any other form of solicitation requesting your personal information, please contact us immediately.