Welcome Springfield Postal Employees Credit Union Members!
On behalf of the Board of Directors and the Pathways Financial Credit Union team, we warmly welcome you to YOUR credit union! We are excited to announce the merger of Springfield Postal Employees Credit Union (SPEFCU) with Pathways Financial Credit Union. Below you will find essential information and dates regarding the transition.
Contact Information
Pathways associates are available via phone for any questions you may have:
Phone: (614) 416-7588 or (800) 367-7485, option 4
Contact Center Hours:
| Monday - Friday | 8:30 AM - 5:00 PM EST |
| Saturday | 9:00 AM - 12:00 PM EST |
Important Dates
August 31, 2024: SPEFCU will close permanently to facilitate the merger.
September 3, 2024: SPEFCU will officially become part of Pathways Financial Credit Union.
Our goal is to make this transition as smooth as possible for you. Here is what you need to know:
Welcome Packet
Welcome packets were mailed to members beginning on August 1st. If you did not receive one or if you have misplaced your copy, you can print one by clicking the button below. This packet contains crucial information about your account and the merger process.
New Account Information
Your SPEFCU savings account has been converted into a Pathways Regular Savings account.
As part of this transition, your account number has been updated to align with our system. You can find this number on the membership card included in this mailing.
Pathways Online Banking
Get familiar with Pathways Online Banking:
Enroll in Online Banking: Enrollment will be available starting September 3, 2024.
Mobile Banking Apps: Download links for our Apple and Android mobile banking applications are available on our mobile and text banking page.
How Do I Enroll in the Pathways Online Banking Platform?
You will be able to enroll in Online Banking on September 3, 2024. Visit our homepage and click on “First Time User” in the Online Banking Access near the middle of the homepage. Follow the prompts for the initial setup.
Once you have enrolled in online banking, you will have access our full suite of online services!
You will be able to enroll in Bill Pay only if you open a Pathways Checking Account.
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Register
Register as an individual – either as the primary account holder or joint owner.
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Enter Member Number
Follow the prompts and enter your new member number, name, address, social security number and date of birth for verification.
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Authenticate
Authenticate your account by entering the security code you receive by either text (for a mobile phone) or voice call (for landline phones).
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Credentials
Create a username and password.
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Provide Consent
Consent to the Pathways online and mobile banking agreement.
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Update Personal Information
Once you have completed your online banking enrollment, please update your contact information (e-mail address and telephone numbers).
Bill Pay
SMART's online banking and Bill Pay Service will shut down at 5:00 pm on October 31st. Here are some common questions and answers regarding what this means:
Will my scheduled payments be processed?
All bills scheduled to be paid on or before October 30th, will be paid as normal. No action is required on your part. If you have payments scheduled after October 30th, please log in and reschedule them to be paid on or before October 30th to ensure they arrive prior to their due date. After 5:00 pm on October 31st, the SMART Bill Pay Service will no longer be available.
What about bills & payments scheduled after October 30th?
Before October 30th, please log into the SMART Bill Pay Service and note the payments that will need to be rescheduled in the Pathways Bill Pay Service. You will have access to the Pathways system beginning on November 2nd at 9:00 am.
Since no bills will be paid from the SMART Bill Pay Service after October 30th, what else should I do?
Prior to October 30th, please log into the SMART Bill Pay Service and download a list of your payees and your bill pay history so you will have all the information you need to enroll in Pathways Bill Pay Service starting November 2nd at 9:00 am.
Direct Deposit & Daily Pay Deposit Information
Real-Time Payments and Direct Deposit
Consider a more seamless and efficient way to receive your paycheck with Pathways’ Direct Deposit and Real-Time Payments services. Why should you use Direct Deposits and Real Time Payments?
Instant Deposits for Early Access: Opt for Pathways’ Instant Deposit service to receive your pending Direct Deposits up to 2 days in advance for a small fee of $5.
Efficiency: Swift access to your funds without the wait associated with traditional checks.
Security: Enjoy peace of mind with a secure and automated transaction process.
Streamline your bill payments:
Did you know you can streamline your bill payments with ease? By using your MICR and routing numbers, you can establish direct payments for bills and more directly from your bank account. This not only saves you time but also ensures your payments are consistently on schedule.
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Access Online Banking
Log in to your Online Banking account.
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Select Your Designated Account
Choose the account where you wish to receive your direct deposits and/or Real Time Payments.
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Navigate to Account Details
Click on "Details" to access your account's MICR number. Pathways routing number is 244077093.
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Share Information with Your Employer
Provide your employer with the MICR and routing numbers for seamless direct deposit and Real Time Payment Deposits.
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