How We Keep You Safe
We Watch 24/7 for Suspicious Activity
Using powerful artificial intelligence and human review, we make sure account access and transactions are legit.
All documents we exchange during the course of working together are sent via secure channels to avoid theft or misuse.
Ability to Quickly Report Suspicious Transactions
If you notice something is amiss, you can call us 24/7, 365 days a year. We will get the issue resolved quickly.
Secure Mobile Apps
Our mobile banking applications are highly secured and they are a safe place to conduct and review transactions.
Credit & Debit Lost/Stolen
Credit Customer Service
Debit Customer Service
Common Scams – Federal Trade Commission
While cyber criminals continue to devise new methods of gaining access to personal data and funds, there are a few “staples” to always be on the lookout for. Stay up-to-date on the latest information on common scams from the Federal Trade Commission.
More Government Information
List of common fraud scams and situations compiled by the Federal Bureau of Investigations.
How to Combat “Mobile Phone Port-Out Scams”
Fraudsters are impersonating mobile phone users to have phones transferred to a different carrier – effectively stealing the users’ mobile phone number. This is being coined as “a port-out scam”. Once transferred to a different carrier, the fraudster receives all calls and texts that were intended for the user – including those that can be used to take over a member’s account via online banking. Please note that Pathways DOES NOT USE this form of account access for logging into our Online Banking system – and so your Online Banking at Pathways is safe from this activity. This is just a general notice to keep you aware of the latest scam trend. Security experts recommend that you place a “port validation password” on your mobile phone account to help prevent having your phone fraudulently transferred to a different carrier.
Cyber criminals are known for taking advantage of tax season, and this season has proven to be no different. Here is what happens: you get a call from “the IRS” claiming that you owe taxes and will be arrested if you do not pay them immediately. The scammer will ask you to wire the funds you “owe”, or put it on a prepaid debit card. The caller may harass you with threats of deportation or a revoked driver’s license.
Warning – they may know your Social Security number or push the call through a fake caller ID (known as reverse engineering) so that the call shows up with the IRS phone number. These tactics are an attempt at seeming more legitimate so you will be more likely to send funds to settle your debt. Once you send the money, it’s gone for good.
If you legitimately owe money to the IRS, you will first be contacted by mail, not by phone. Also, they will not specify a way for you to send the funds (like wiring or mailing a prepaid debit card). If you receive a call like the one above, be sure to:
- Avoid giving the caller any personal information.
- Write down details such as the phone number and caller name.
- Hang up the call.
- Contact the IRS if you’re worried the call may be real at 1-800-829-1040 or visit www.irs.gov.
- Report the call. File a complaint with:
The Treasury Inspector General for Tax Administration (TIGTA) – The Treasury Inspector General for Tax Administration (TIGTA), 1-800-366-4484.
The Federal Trade Commission (FTC) – The Federal Trade Commission (FTC) – Complaint, 1-877-FTC-HELP.
Let your friends and family know so that they can protect themselves from scams.
Fraud Detection Techniques and Tools
Understanding Overdraft Protection
Unless you are working with a Member Service Representative on a loan or account-related issue, Pathways will never solicit personal information (including Social Security numbers, online banking passwords/usernames, personal identification numbers, or account numbers) over the phone, by email, or through text messaging. We ask you to please be aware of all types of solicitation inquiring about sensitive information. If you receive a phone call, email, text message, or any other form of solicitation requesting your personal information, please contact us immediately.